236 Deputy Kevin Humphreys asked the Minister for Finance if he can clarify whether the Financial Services Ombudsman’s Bureau, when it has accepted a complaint and has then asked a financial institution to comment on a complaint, must then seek the views or observations of the complainant on the institutions’ response before it makes its judgement; and if he will make a statement on the matter. [28133/12]

Summary

236 Deputy Kevin Humphreys asked the Minister for Finance if he can clarify whether the Financial Services Ombudsman’s Bureau, when it has accepted a complaint and has then asked a financial institution to comment on a complaint, must then seek the views or observations of the complainant on the institutions’ response before it makes its judgement; and if he will make a statement on the matter. [28133/12]

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• Financial Services Ombudsman

  xml · EN · 12 June 2012

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