187. Deputy Barry Ward asked the Minister for Culture, Communications and Sport his views on the merit of introducing legislation that would require utility providers including phone, broadband and energy companies to put in place minimum standards of customer service including mandatory response timeframes, being contactable by email and ease of cancellation; the actions he has taken since taking office to engage with these companies on these concerns; and if he will make a statement on the matter. [33610/25]

Summary

187. Deputy Barry Ward asked the Minister for Culture, Communications and Sport his views on the merit of introducing legislation that would require utility providers including phone, broadband and energy companies to put in place minimum standards of customer service including mandatory response timeframes, being contactable by email and ease of cancellation; the actions he has taken since taking office to engage with these companies on these concerns; and if he will make a statement on the matter. [33610/25]

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