189. Deputy Michael McGrath asked the Minister for Finance if it is Central Bank policy that the banks should record all telephone conversations between members of staff and the banks' customers; the current policy of banks (details supplied) in this regard; the length of time such recordings should be retained for; and if he will make a statement on the matter. [38248/17]

Summary

189. Deputy Michael McGrath asked the Minister for Finance if it is Central Bank policy that the banks should record all telephone conversations between members of staff and the banks' customers; the current policy of banks (details supplied) in this regard; the length of time such recordings should be retained for; and if he will make a statement on the matter. [38248/17]

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Timeline

1. 11 September 2017

   Bank Codes of Conduct

   189. Deputy Michael McGrath asked the Minister for Finance if it is Central Bank policy that the banks should record all telephone conversations between members of staff and the banks' customers; the current policy of banks (details supplied) in this regard; the length of time such recordings should be retained for; and if he will make a statement on the matter. [38248/17]

   Source: written

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• Bank Codes of Conduct

  xml · EN · 11 September 2017

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Sponsors

• McGrath, Michael. · Asking member
• Finance · Finance · Addressed to

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