196. Deputy Cormac Devlin asked the Minister for Finance to detail the oldest complaints the Financial Services and Pensions Ombudsman has under formal investigation; the average wait time for a customer when their complaint is referred to the formal investigation process to a decision; if the Ombudsman has sought any additional resources if the wait time is greater than 12 months; and if he will make a statement on the matter. [33677/23]

Summary

196. Deputy Cormac Devlin asked the Minister for Finance to detail the oldest complaints the Financial Services and Pensions Ombudsman has under formal investigation; the average wait time for a customer when their complaint is referred to the formal investigation process to a decision; if the Ombudsman has sought any additional resources if the wait time is greater than 12 months; and if he will make a statement on the matter. [33677/23]

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• Financial Services

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