2062. Deputy Charles Ward asked the Minister for Social Protection the reasons for the severe and ongoing operational dysfunction and prolonged customer service delays affecting MyFutureFund; the average wait times for employers and employees utilising the telephone and webchat support channels; the specific technical and administrative measures his Department is taking to eliminate the massive backlogs; the timeline by which full, seamless service functionality will be restored; and if he will make a statement on the matter. [62701/26]

Summary

2062. Deputy Charles Ward asked the Minister for Social Protection the reasons for the severe and ongoing operational dysfunction and prolonged customer service delays affecting MyFutureFund; the average wait times for employers and employees utilising the telephone and webchat support channels; the specific technical and administrative measures his Department is taking to eliminate the massive backlogs; the timeline by which full, seamless service functionality will be restored; and if he will make a statement on the matter. [62701/26]

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Timeline

1. 7 September 2026

   Pension Provisions

   2062. Deputy Charles Ward asked the Minister for Social Protection the reasons for the severe and ongoing operational dysfunction and prolonged customer service delays affecting MyFutureFund; the average wait times for employers and employees utilising the telephone and webchat support channels; the specific technical and administrative measures his Department is taking to eliminate the massive backlogs; the timeline by which full, seamless service functionality will be restored; and if he will make a statement on the matter. [62701/26]

   Source: written

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• Pension Provisions

  xml · EN · 7 September 2026

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• Charles Ward · Asking member
• Social · Social · Addressed to

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