2087. Deputy Charles Ward asked the Minister for Social Protection the average phone waiting time experienced by MyFutureFund customers, by month since the scheme commenced operations; the average webchat waiting time by month; the number of unanswered telephone calls, abandoned calls and unanswered webchat requests recorded in each month to date; the number of open customer service cases, complaints and employer support queries currently awaiting resolution; the measures being taken by his Department and NAERSA to address service backlogs and improve customer response times; and if he will make a statement on the matter. [63403/26]

Summary

2087. Deputy Charles Ward asked the Minister for Social Protection the average phone waiting time experienced by MyFutureFund customers, by month since the scheme commenced operations; the average webchat waiting time by month; the number of unanswered telephone calls, abandoned calls and unanswered webchat requests recorded in each month to date; the number of open customer service cases, complaints and employer support queries currently awaiting resolution; the measures being taken by his Department and NAERSA to address service backlogs and improve customer response times; and if he will make a statement on the matter. [63403/26]

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Timeline

1. 7 September 2026

   Pension Provisions

   2087. Deputy Charles Ward asked the Minister for Social Protection the average phone waiting time experienced by MyFutureFund customers, by month since the scheme commenced operations; the average webchat waiting time by month; the number of unanswered telephone calls, abandoned calls and unanswered webchat requests recorded in each month to date; the number of open customer service cases, complaints and employer support queries currently awaiting resolution; the measures being taken by his Department and NAERSA to address service backlogs and improve customer response times; and if he will make a statement on the matter. [63403/26]

   Source: written

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• Pension Provisions

  xml · EN · 7 September 2026

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• Charles Ward · Asking member
• Social · Social · Addressed to

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