245. Deputy Louise O'Reilly asked the Minister for Housing, Local Government and Heritage if he will provide a copy of his Department’s customer service standards, including its service levels and procedures for dealing with formal complaints from the public; its undertakings and follow up procedures in circumstances where it fails to meet its published standards and service levels; whether he is satisfied that his Department is fully compliant with the Department’s own published standards and service levels and with the Civil Service Code of Practice (details supplied); if he is not so satisfied, the reason; and the action he proposes to take to ensure compliance. [30530/24]

Summary

245. Deputy Louise O'Reilly asked the Minister for Housing, Local Government and Heritage if he will provide a copy of his Department’s customer service standards, including its service levels and procedures for dealing with formal complaints from the public; its undertakings and follow up procedures in circumstances where it fails to meet its published standards and service levels; whether he is satisfied that his Department is fully compliant with the Department’s own published standards and service levels and with the Civil Service Code of Practice (details supplied); if he is not so satisfied, the reason; and the action he proposes to take to ensure compliance. [30530/24]

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• Departmental Policies

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