265. Deputy Seán Ó Fearghaíl asked the Minister for Defence the protocols in place at her Department headquarters in Newbridge, County Kildare to facilitate communication with those wishing to engage by phone with Department staff; the reason callers are put on hold and left on hold for excessive periods of time, and calls that need to be transferred are once again delayed or not completed; and if she will make a statement on the matter. [16673/26]

Summary

265. Deputy Seán Ó Fearghaíl asked the Minister for Defence the protocols in place at her Department headquarters in Newbridge, County Kildare to facilitate communication with those wishing to engage by phone with Department staff; the reason callers are put on hold and left on hold for excessive periods of time, and calls that need to be transferred are once again delayed or not completed; and if she will make a statement on the matter. [16673/26]

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• Departmental Inquiries

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