275. Deputy Darren O'Rourke asked the Minister for Environment, Climate and Communications the legislative protections in place to ensure customers who are having difficulties with the customer service received from their broadband or phone provider are properly addressed; the recourse consumers have if they are unsatisfied with the way in which their complaint is handled; and if he will make a statement on the matter. [33759/20]

Summary

275. Deputy Darren O'Rourke asked the Minister for Environment, Climate and Communications the legislative protections in place to ensure customers who are having difficulties with the customer service received from their broadband or phone provider are properly addressed; the recourse consumers have if they are unsatisfied with the way in which their complaint is handled; and if he will make a statement on the matter. [33759/20]

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• Consumer Rights

  xml · EN · 3 November 2020

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