306 Deputy Simon Harris asked the Minister for Social Protection the guidelines she has issued to local social welfare offices regarding the manner in which staff must interact with clients; if she will outline the manner of conduct expected from staff; the number of complaints she has received from clients unhappy with the manner in which they have been treated by local social welfare office staff; the complaints procedure she operates in this regard; the number of disciplinary actions that she has taken against staff in this regard; the sanctions that have been handed down; and if she will make a statement on the matter. [16377/12]

Summary

306 Deputy Simon Harris asked the Minister for Social Protection the guidelines she has issued to local social welfare offices regarding the manner in which staff must interact with clients; if she will outline the manner of conduct expected from staff; the number of complaints she has received from clients unhappy with the manner in which they have been treated by local social welfare office staff; the complaints procedure she operates in this regard; the number of disciplinary actions that she has taken against staff in this regard; the sanctions that have been handed down; and if she will make a statement on the matter. [16377/12]

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• Social Welfare Offices

  xml · EN · 27 March 2012

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