321. Deputy Seán Kyne asked the Minister for Social Protection the training that staff, such as case officers, receive regarding labour activation and jobseeking activities; if additional training opportunities have been provided for staff on account of the increased volume of clients and the welcome introduction of new support programmes and measures to assist job-seekers, and the steps open to a customer should they feel dissatisfied or uncomfortable on account of the customer service from their existing case officer; and if she will make a statement on the matter. [16763/14]

Summary

321. Deputy Seán Kyne asked the Minister for Social Protection the training that staff, such as case officers, receive regarding labour activation and jobseeking activities; if additional training opportunities have been provided for staff on account of the increased volume of clients and the welcome introduction of new support programmes and measures to assist job-seekers, and the steps open to a customer should they feel dissatisfied or uncomfortable on account of the customer service from their existing case officer; and if she will make a statement on the matter. [16763/14]

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• Departmental Staff Training

  xml · EN · 8 April 2014

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