328. Deputy Catherine Murphy asked the Minister for Employment Affairs and Social Protection her plans to resource staff to address the tasks of answering telephone inquiries from claimants, particularly in respect of the recent problems with claimants trying to call to inquire about missing illness benefit payments; if she has given consideration to allocating more resources to customer facing roles in view of the fact this is the main barrier to applicants when queries arise; and if she will make a statement on the matter. [42847/18]

Summary

328. Deputy Catherine Murphy asked the Minister for Employment Affairs and Social Protection her plans to resource staff to address the tasks of answering telephone inquiries from claimants, particularly in respect of the recent problems with claimants trying to call to inquire about missing illness benefit payments; if she has given consideration to allocating more resources to customer facing roles in view of the fact this is the main barrier to applicants when queries arise; and if she will make a statement on the matter. [42847/18]

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

1 official file

• Departmental Communications

  xml · EN · 18 October 2018

  ViewDownloadOpen at official source

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.