443 Mr. Quinn asked the Minister for Foreign Affairs if his attention has been drawn to the fact that calls to the customer care inquiry lines (details supplied) to which the public are directed to address departmental queries go unanswered; the reason one of these lines has no voicemail; the staffing levels assigned to these customer care inquiry lines; if they are providing the level of customer care services service provided for in his Department’s mission statement; and if he will make a statement on the matter. [10478/05]

Summary

443 Mr. Quinn asked the Minister for Foreign Affairs if his attention has been drawn to the fact that calls to the customer care inquiry lines (details supplied) to which the public are directed to address departmental queries go unanswered; the reason one of these lines has no voicemail; the staffing levels assigned to these customer care inquiry lines; if they are providing the level of customer care services service provided for in his Department’s mission statement; and if he will make a statement on the matter. [10478/05]

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• Telephone Helplines.

  xml · EN · 12 April 2005

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