404. Deputy Clare Daly asked the Minister for Communications, Energy and Natural Resources the reason a person's personal identification number required to log in to renew a TV licence on tvlicence.ie is not printed on every reminder notice issued to households, despite the website tvlicence.ie stating that it is, necessitating a workaround that is not indicated on the website, namely, that persons seeking to renew their licences who do not remember their PIN should navigate to the first time licence tab and complete that form to generate a new PIN, given that a simple forgot PIN function on the website would save countless hours on hold for persons who have forgotten their PIN and would free up customer service staff for more important tasks. [23248/16]

Summary

404. Deputy Clare Daly asked the Minister for Communications, Energy and Natural Resources the reason a person's personal identification number required to log in to renew a TV licence on tvlicence.ie is not printed on every reminder notice issued to households, despite the website tvlicence.ie stating that it is, necessitating a workaround that is not indicated on the website, namely, that persons seeking to renew their licences who do not remember their PIN should navigate to the first time licence tab and complete that form to generate a new PIN, given that a simple forgot PIN function on the website would save countless hours on hold for persons who have forgotten their PIN and would free up customer service staff for more important tasks. [23248/16]

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• Television Licence Fee

  xml · EN · 20 July 2016

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