471 Mr. Stanton asked the Minister for Social and Family Affairs the number of people who work on the lo-call number for information regarding pensions in his Department; if the staff have targets regarding the time it takes to deal with the public who ring the helpline; if his attention has been drawn to the fact that many elderly people wait inordinate lengths of time to get through to the information officers; the steps he intends to take to improve this customer service; and if he will make a statement on the matter. [10716/06]

Summary

471 Mr. Stanton asked the Minister for Social and Family Affairs the number of people who work on the lo-call number for information regarding pensions in his Department; if the staff have targets regarding the time it takes to deal with the public who ring the helpline; if his attention has been drawn to the fact that many elderly people wait inordinate lengths of time to get through to the information officers; the steps he intends to take to improve this customer service; and if he will make a statement on the matter. [10716/06]

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