472. Deputy Catherine Murphy asked the Minister for Employment Affairs and Social Protection if assessments of resources are conducted in her Department in respect of staffing in order to cover telephone inquiries, administrative workflows and volumes adequately; if the areas in which resource gaps and deficiencies in service exist have been assessed; the way in which these impact on processing applications received; the way in which the definition of a reasonable response to an applicant is assessed; and if she will make a statement on the matter. [40613/18]

Summary

472. Deputy Catherine Murphy asked the Minister for Employment Affairs and Social Protection if assessments of resources are conducted in her Department in respect of staffing in order to cover telephone inquiries, administrative workflows and volumes adequately; if the areas in which resource gaps and deficiencies in service exist have been assessed; the way in which these impact on processing applications received; the way in which the definition of a reasonable response to an applicant is assessed; and if she will make a statement on the matter. [40613/18]

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