494. Deputy John Halligan asked the Minister for Communications, Energy and Natural Resources following the establishment of the Commission for Energy Regulation, the extent of the authority this body has to direct energy providers to make changes to its processes and its dealings with customers based on its findings; if there is a penalty for non-compliance with the directions of the CER where it has found in favour of a complainant and advised an energy provider to implement its decisions; the number of complaints in relation to Electric Ireland that have been received by the CER since its establishment; his views regarding a case (details supplied) where Electric Ireland executives refused to respond directly to a customer's complaint and further to this declined to implement the findings of the CER following a formal complaint and assessment of Electric Ireland's dealings with a complainant; and if he will make a statement on the matter. [22591/14]

Summary

494. Deputy John Halligan asked the Minister for Communications, Energy and Natural Resources following the establishment of the Commission for Energy Regulation, the extent of the authority this body has to direct energy providers to make changes to its processes and its dealings with customers based on its findings; if there is a penalty for non-compliance with the directions of the CER where it has found in favour of a complainant and advised an energy provider to implement its decisions; the number of complaints in relation to Electric Ireland that have been received by the CER since its establishment; his views regarding a case (details supplied) where Electric Ireland executives refused to respond directly to a customer's complaint and further to this declined to implement the findings of the CER following a formal complaint and assessment of Electric Ireland's dealings with a complainant; and if he will make a statement on the matter. [22591/14]

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• Commission for Energy Regulation

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