625 Ms Shortall asked the Minister for Social and Family Affairs: 1. The telephone can often ring out unanswered. One of the reasons given is that they have a meeting one morning every week and during this time the telephones go unanswered or the office was not open or was closed. There should be some cover provided at this time. 2. If a voice-mail could be left on the telephone detailing hours of business this would greatly improve matters. 3. There is a form available for complaints but it requests personal information which acts as a disincentive to making a complaint. [14546/07]

Summary

625 Ms Shortall asked the Minister for Social and Family Affairs: 1. The telephone can often ring out unanswered. One of the reasons given is that they have a meeting one morning every week and during this time the telephones go unanswered or the office was not open or was closed. There should be some cover provided at this time. 2. If a voice-mail could be left on the telephone detailing hours of business this would greatly improve matters. 3. There is a form available for complaints but it requests personal information which acts as a disincentive to making a complaint. [14546/07]

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• Departmental Offices.

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