612. Deputy Catherine Murphy asked the Minister for Employment Affairs and Social Protection if her attention has been drawn to the significant delays experienced by persons dealing with the illness benefit section since a system changeover in 2018; if the recent changeover has impacted on waiting times; the average time persons are now waiting for decisions on claims; if under and overpayments have been recorded of the benefit; if contact between claimants and her Department have been impacted; her plans to remedy the situation; and if she will make a statement on the matter. [43197/18]

Summary

612. Deputy Catherine Murphy asked the Minister for Employment Affairs and Social Protection if her attention has been drawn to the significant delays experienced by persons dealing with the illness benefit section since a system changeover in 2018; if the recent changeover has impacted on waiting times; the average time persons are now waiting for decisions on claims; if under and overpayments have been recorded of the benefit; if contact between claimants and her Department have been impacted; her plans to remedy the situation; and if she will make a statement on the matter. [43197/18]

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• Illness Benefit Waiting Times

  xml · EN · 23 October 2018

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