62. Deputy Michael McGrath asked the Minister for Finance if Bank of Ireland has commissioned a third party organisation to conduct a customer satisfaction survey of the bank's customers who are experiencing difficulties with their mortgages; if the bank has the authority from customers to pass on their confidential details to a third party in this manner; if he will specify the purpose of the survey; if any data protection issues arise; his views on whether he believes it is appropriate for those in mortgage arrears to have their information passed on by the bank; and if he will make a statement on the matter. [53635/13]

Summary

62. Deputy Michael McGrath asked the Minister for Finance if Bank of Ireland has commissioned a third party organisation to conduct a customer satisfaction survey of the bank's customers who are experiencing difficulties with their mortgages; if the bank has the authority from customers to pass on their confidential details to a third party in this manner; if he will specify the purpose of the survey; if any data protection issues arise; his views on whether he believes it is appropriate for those in mortgage arrears to have their information passed on by the bank; and if he will make a statement on the matter. [53635/13]

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• Banking Sector Issues

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