679 Deputy John Lyons asked the Minister for Social Protection if she will consider improving the call waiting system for callers to the social welfare appeals office to give an indication to callers the position they are in in the queue and an indication of how long it will take before they get to speak to an operator; and if she will make a statement on the matter. [19349/12]

Summary

679 Deputy John Lyons asked the Minister for Social Protection if she will consider improving the call waiting system for callers to the social welfare appeals office to give an indication to callers the position they are in in the queue and an indication of how long it will take before they get to speak to an operator; and if she will make a statement on the matter. [19349/12]

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Timeline

1. 18 April 2012

   Departmental Offices

   679 Deputy John Lyons asked the Minister for Social Protection if she will consider improving the call waiting system for callers to the social welfare appeals office to give an indication to callers the position they are in in the queue and an indication of how long it will take before they get to speak to an operator; and if she will make a statement on the matter. [19349/12]

   Source: written

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• Departmental Offices

  xml · EN · 18 April 2012

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Sponsors

• Lyons, John. · Asking member
• Minister for Social Protection · Minister for Social Protection · Addressed to

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