72. Deputy Eoghan Murphy asked the Minister for Environment, Climate and Communications if legislation will be introduced requiring companies to offer customers an email contact for purposes such as complaints, cancellation of contracts and queries regarding services to ensure that records of such interactions can be recorded by both parties and that communication channels are not set up in such a way that they are intentionally difficult to navigate. [27761/20]

Summary

72. Deputy Eoghan Murphy asked the Minister for Environment, Climate and Communications if legislation will be introduced requiring companies to offer customers an email contact for purposes such as complaints, cancellation of contracts and queries regarding services to ensure that records of such interactions can be recorded by both parties and that communication channels are not set up in such a way that they are intentionally difficult to navigate. [27761/20]

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• Legislative Measures

  xml · EN · 1 October 2020

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