866. Deputy Ruth Coppinger asked the Minister for Social Protection to details how much training is provided to Departmental staff answering phone calls from the public; what that training consists of; if they are trained in means-testing and how different payments interact; the amount of time that elapses between the beginning of training and those staff members receiving calls from the public; the measures in place to monitor the accuracy and factual correctness of information provided to the public; and if she will make a statement on the matter. [46850/24]

Summary

866. Deputy Ruth Coppinger asked the Minister for Social Protection to details how much training is provided to Departmental staff answering phone calls from the public; what that training consists of; if they are trained in means-testing and how different payments interact; the amount of time that elapses between the beginning of training and those staff members receiving calls from the public; the measures in place to monitor the accuracy and factual correctness of information provided to the public; and if she will make a statement on the matter. [46850/24]

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

1 official file

• Departmental Staff

  xml · EN · 22 January 2025

  ViewDownloadOpen at official source

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.