919. Deputy Gino Kenny asked the Minister for Social Protection the reason her Department does not, to date, centrally gather information from INTREO offices relating to complaints made by persons applying for a social welfare payment or persons in receipt of a social welfare payment to her Department in order that her Department can monitor application processes, review processes, appeal processes or inspections carried out in order that her Department can monitor complaints nationally or to determine if there are local problems with a particular INTREO office. [33315/20]

Summary

919. Deputy Gino Kenny asked the Minister for Social Protection the reason her Department does not, to date, centrally gather information from INTREO offices relating to complaints made by persons applying for a social welfare payment or persons in receipt of a social welfare payment to her Department in order that her Department can monitor application processes, review processes, appeal processes or inspections carried out in order that her Department can monitor complaints nationally or to determine if there are local problems with a particular INTREO office. [33315/20]

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• Social Welfare Offices

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