United Kingdom · Bill · Private Members' Bill (under the Ten Minute Rule)
Bill 3357
Consumer Telephone Service Standards Bill
Introduced
26 October 2022
Last action
26 October 2022 · 1st reading
Status
1st reading
Sponsors
Robert Halfon
Subjects
Discovery layer
Source updated
31 October 2023
Summary
A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
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Timeline
26 October 2022
1st reading
Commons · 1st reading
Source: Commons
Votes
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Versions
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Leesvertaling
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Sponsors
- Robert Halfon · Conservative · Commons
Related records
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://bills.parliament.uk/bills/3357
- Open data entity: https://bills-api.parliament.uk/api/v1/Bills/3357
- uk · 3357 · source updated 31 October 2023