Home Office: Email

Summary

To ask Her Majesty's Government, further to the Written Answer by Baroness Williams of Trafford on 26 July (HL1712), why the cost of an email enquiry via SITEL UK changed from £5.48 per email between March 2017 and April 2021, to £2.74 per email since May

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Timeline

1. 6 September 2022

   Written question

   To ask Her Majesty's Government, further to the Written Answer by Baroness Williams of Trafford on 26 July (HL1712), why the cost of an email enquiry via SITEL UK changed from £5.48 per email between March 2017 and April 2021, to £2.74 per email since May

   Source: Lords

2. 21 September 2022

   Answer

   From 5th October 2020 customers applying for visas from outside the UK who choose to make contact by e-mail will be charged £2.74 per e-mail. This includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to th...

   Source: Written answer

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• · Home Office · Answering body

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