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United Kingdom · Question · Written question

HL HL3463

Revenue and Customs: Standards

answeredUnited Kingdom· UK Parliament· EN

Introduced

20 March 2024

Last action

27 March 2024 · Answer

Status

Answered

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Discovery layer

Source updated

27 March 2024

Summary

To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 20 March 2024

    Written question

    To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.

    Source: Lords

  2. 27 March 2024

    Answer

    The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and ke...

    Source: Written answer

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