United Kingdom · Question · Written question
HL HL3463
Revenue and Customs: Standards
Introduced
20 March 2024
Last action
27 March 2024 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
27 March 2024
Summary
To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.
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Timeline
20 March 2024
Written question
To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.
Source: Lords
27 March 2024
Answer
The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and ke...
Source: Written answer
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- · Treasury · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2024-03-20/HL3463
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1697671
- uk · wq-1697671 · source updated 27 March 2024