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United Kingdom · Question · Written question

HL HL5927

Railways: Coronavirus

answeredUnited Kingdom· UK Parliament· EN

Introduced

18 June 2020

Last action

2 July 2020 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

2 July 2020

Summary

To ask Her Majesty's Government what steps they are taking to ensure that rail companies communicate effectively with passengers about the season ticket refund process; and whether the length of time it is taking to refund such claims is acceptable in vie

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Timeline

  1. 18 June 2020

    Written question

    To ask Her Majesty's Government what steps they are taking to ensure that rail companies communicate effectively with passengers about the season ticket refund process; and whether the length of time it is taking to refund such claims is acceptable in vie

    Source: Lords

  2. 2 July 2020

    Answer

    Since 17 March over 160,000 season ticket holders have received refunds totalling over £260 million in response to COVID-19 travel restrictions. We are monitoring train operators’ refund processing times to ensure that refunds are paid as quickly as possi...

    Source: Written answer

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