United Kingdom · Question · Written question
HL HL5927
Railways: Coronavirus
Introduced
18 June 2020
Last action
2 July 2020 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
2 July 2020
Summary
To ask Her Majesty's Government what steps they are taking to ensure that rail companies communicate effectively with passengers about the season ticket refund process; and whether the length of time it is taking to refund such claims is acceptable in vie
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Timeline
18 June 2020
Written question
To ask Her Majesty's Government what steps they are taking to ensure that rail companies communicate effectively with passengers about the season ticket refund process; and whether the length of time it is taking to refund such claims is acceptable in vie
Source: Lords
2 July 2020
Answer
Since 17 March over 160,000 season ticket holders have received refunds totalling over £260 million in response to COVID-19 travel restrictions. We are monitoring train operators’ refund processing times to ensure that refunds are paid as quickly as possi...
Source: Written answer
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Sponsors
- · Department for Transport · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2020-06-18/HL5927
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1205395
- uk · wq-1205395 · source updated 2 July 2020