United Kingdom · Question · Written question
UIN 100511
Department for Education: Telephone Services
Original
Introduced
10 January 2022
Last action
18 January 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Education
Source updated
18 January 2022
Summary
To ask the Secretary of State for Education, pursuant to the Answer of 5 January 2022 to Question 92912 on Department for Education: Telephone Services, for what reason there was a more than sevenfold increase in waiting time before calls were answered be
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Timeline
10 January 2022
Written question
To ask the Secretary of State for Education, pursuant to the Answer of 5 January 2022 to Question 92912 on Department for Education: Telephone Services, for what reason there was a more than sevenfold increase in waiting time before calls were answered be
Source: Commons
18 January 2022
Answer
There was a sevenfold increase in the waiting time, and more than a 20-fold increase in the abandonment rate to the COVID-19 helpline from October 2021 to November 2021 due to the emergence of the Omicron variant and my right hon. Friend, the Prime Minist...
Source: Written answer
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- · Department for Education · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-01-10/100511
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1401282
- uk · wq-1401282 · source updated 18 January 2022