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United Kingdom · Question · Written question

UIN 101702

General Practitioners: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

18 December 2025

Last action

6 January 2026 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

6 January 2026

Summary

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that GP practices comply with GP Contract requirements on telephone appointment accessibility for a) elderly and b) vulnerable patients.

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Timeline

  1. 18 December 2025

    Written question

    To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that GP practices comply with GP Contract requirements on telephone appointment accessibility for a) elderly and b) vulnerable patients.

    Source: Commons

  2. 6 January 2026

    Answer

    We understand that not all patients can or want to use online services. The GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, ...

    Source: Written answer

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