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United Kingdom · Question · Written question

UIN 101734

Department for Work and Pensions: Complaints

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

11 January 2022

Last action

14 January 2022 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

14 January 2022

Summary

To ask the Secretary of State for Work and Pensions, for what reasons the number of complaints made about her Department accepted by the Independent Case Examiner has increased over the last 12 months.

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Timeline

  1. 11 January 2022

    Written question

    To ask the Secretary of State for Work and Pensions, for what reasons the number of complaints made about her Department accepted by the Independent Case Examiner has increased over the last 12 months.

    Source: Commons

  2. 14 January 2022

    Answer

    The Independent Case Examiner (ICE) plays an important role in responding to complaints about the Department, where the customer remains dissatisfied with DWP’s final response, and there are a variety of factors that can influence the numbers of complaint...

    Source: Written answer

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