Water Companies: Complaints

Summary

To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to her Department’s press release entitled Government unveils biggest overhaul to water in a generation, published on 19 January 2026, what powers the new Water Ombudsma

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Timeline

1. 22 January 2026

   Written question

   To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to her Department’s press release entitled Government unveils biggest overhaul to water in a generation, published on 19 January 2026, what powers the new Water Ombudsma

   Source: Commons

2. 27 January 2026

   Answer

   All customers of water and sewerage companies are entitled to guaranteed minimum standards of service, as set out by Government. These rights are known as the Guaranteed Standards Scheme (GSS). Where a company fails to meet any of the standards, it is alr...

   Source: Written answer

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• · Department for Environment, Food and Rural Affairs · Answering body

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