United Kingdom · Question · Written question
UIN 109481
Pension Service: Complaints
Original
Introduced
30 October 2020
Last action
4 November 2020 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
4 November 2020
Summary
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of current response times to complaints raised with the Pension Service.
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Timeline
30 October 2020
Written question
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of current response times to complaints raised with the Pension Service.
Source: Commons
4 November 2020
Answer
Complaints received about the Pension Service are handled in line with the overall Departmental complaints process published on Gov.uk. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will tak...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2020-10-30/109481
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1247564
- uk · wq-1247564 · source updated 4 November 2020