Social Security Benefits: Artificial Intelligence and Automation

Summary

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to use AI and automation to (a) improve the delivery of, (b) reduce administrative burdens of and (c) improve the accuracy of assessments for welfare benefits.

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Timeline

1. 30 January 2026

   Written question

   To ask the Secretary of State for Work and Pensions, what steps his Department is taking to use AI and automation to (a) improve the delivery of, (b) reduce administrative burdens of and (c) improve the accuracy of assessments for welfare benefits.

   Source: Commons

2. 9 February 2026

   Answer

   We are adopting AI in DWP to help colleagues deliver better outcomes for customers and to improve productivity and efficiency, so that colleagues can get more decisions right first time and can support the people who need it most. The Department uses auto...

   Source: Written answer

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• · Department for Work and Pensions · Answering body

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