Railways: Standards

Summary

To ask the Secretary of State for Transport, with reference to her Department's report entitled Rail customer experience survey pilot report, published on 25 April 2024, what plans she has to use the survey findings to inform performance standards for pub

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Timeline

1. 4 February 2026

   Written question

   To ask the Secretary of State for Transport, with reference to her Department's report entitled Rail customer experience survey pilot report, published on 25 April 2024, what plans she has to use the survey findings to inform performance standards for pub

   Source: Commons

2. 13 February 2026

   Answer

   The Department uses customer insight data, including emerging findings from the newly introduced Rail Customer Experience Survey, to inform performance management of all train operating companies, including those which are publicly-owned. The Services Agr...

   Source: Written answer

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• · Department for Transport · Answering body

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