Driver and Vehicle Licensing Agency: Telephone Services

Summary

To ask the Secretary of State for Transport, what the (a) average waiting time for people calling and (b) time people spent on hold for the DVLA was in each of the last five years.

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Timeline

1. 24 October 2024

   Written question

   To ask the Secretary of State for Transport, what the (a) average waiting time for people calling and (b) time people spent on hold for the DVLA was in each of the last five years.

   Source: Commons

2. 31 October 2024

   Answer

   The table below provides the average waiting time, over the last five years, for someone who calls the Driver and Vehicle Licensing Agency (DVLA) to be connected to an advisor. Please note that the figures for the various years are not directly comparable...

   Source: Written answer

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• · Department for Transport · Answering body

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