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United Kingdom · Question · Written question

UIN 111403

Public Transport: Ombudsman

answeredUnited Kingdom· UK Parliament· EN

Introduced

3 November 2017

Last action

13 November 2017 · Answer

Status

Answered

Sponsors

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Subjects

Transport

Source updated

13 November 2017

Transport

Summary

To ask the Secretary of State for Transport, whether it is his Department's policy to establish a passenger ombudsman.

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Timeline

  1. 3 November 2017

    Written question

    To ask the Secretary of State for Transport, whether it is his Department's policy to establish a passenger ombudsman.

    Source: Commons

  2. 13 November 2017

    Answer

    The Government is fully committed to ensuring the introduction of a new, independent and effective Rail passenger Ombudsman to investigate and rule on unresolved customer complaints. Good progress is being made, with the Rail Delivery Group, working with ...

    Source: Written answer

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