Telemedicine: Complaints

Summary

To ask the Secretary of State for Health and Social Care, what guidance her Department provides on the complaints and redress routes available to vulnerable patients who have concerns about the contractual terms of telecare services to which they are refe

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Timeline

1. 9 February 2026

   Written question

   To ask the Secretary of State for Health and Social Care, what guidance her Department provides on the complaints and redress routes available to vulnerable patients who have concerns about the contractual terms of telecare services to which they are refe

   Source: Commons

2. 16 February 2026

   Answer

   By law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care.Telecare i...

   Source: Written answer

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• · Department of Health and Social Care · Answering body

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