Department for Work and Pensions: Telephone Services

Summary

To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest recorded wait time was on his Department's bereavement line in each year between 2021 and 2026.

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Timeline

1. 25 February 2026

   Written question

   To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest recorded wait time was on his Department's bereavement line in each year between 2021 and 2026.

   Source: Commons

2. 26 March 2026

   Answer

   The below table shows the Average Time to Answer and Maximum Time to Answer for all calls to Bereavement Services in an hours, minutes and seconds format (hh:mm:ss), itemised by each of the requested Reporting Years. Please note, that the current *2025 – ...

   Source: Written answer

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• · Department for Work and Pensions · Answering body

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