Claims Management Services: Regulation

Summary

To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of consumer protections for motorists who are unknowingly diverted from their insurers to claims management companies following road traffic accidents; and whether she ha

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Timeline

1. 27 February 2026

   Written question

   To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of consumer protections for motorists who are unknowingly diverted from their insurers to claims management companies following road traffic accidents; and whether she ha

   Source: Commons

2. 9 March 2026

   Answer

   The Government expects motorists to be treated fairly when making insurance claims. FCA rules require that insurer’s communications with consumers, including during the claims process, are clear, fair and not misleading. The process by which customers are...

   Source: Written answer

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• · Treasury · Answering body

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