British Nationality and Immigration: Complaints

Summary

To ask the Secretary of State for the Home Department, whether her Department has established the Terms of Reference for the review of the Borders, Immigration and Citizenship System complaints procedure.

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Timeline

1. 18 November 2020

   Written question

   To ask the Secretary of State for the Home Department, whether her Department has established the Terms of Reference for the review of the Borders, Immigration and Citizenship System complaints procedure.

   Source: Commons

2. 23 November 2020

   Answer

   The Home Office is working with the Government Internal Audit Agency (GIAA) to finalise the terms of reference for an independent review of the complaints system and advise on improvements. The review should commence early next month.

   Source: Written answer

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• · Home Office · Answering body

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