Civil Servants: Workplace Pensions

Summary

To ask the Minister for the Cabinet Office, what the average waiting time is for members of the public to have their telephone call answered when contacting the Civil Service Pension Scheme.

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Timeline

1. 10 March 2026

   Written question

   To ask the Minister for the Cabinet Office, what the average waiting time is for members of the public to have their telephone call answered when contacting the Civil Service Pension Scheme.

   Source: Commons

2. 18 March 2026

   Answer

   The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their p...

   Source: Written answer

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• · Cabinet Office · Answering body

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