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United Kingdom · Question · Written question

UIN 124090

Revenue and Customs: Managed Service Companies

answeredUnited Kingdom· UK Parliament· EN

Introduced

26 March 2026

Last action

13 April 2026 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

13 April 2026

Summary

To ask the Chancellor of the Exchequer, whether callers to HMRC are advised whether the person they are speaking to is employed by HMRC or a Managed Service Provider.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 26 March 2026

    Written question

    To ask the Chancellor of the Exchequer, whether callers to HMRC are advised whether the person they are speaking to is employed by HMRC or a Managed Service Provider.

    Source: Commons

  2. 13 April 2026

    Answer

    The current staff provided by Managed Service Providers (MSPs) represent additional capacity in 2025/26. HMRC staff will not be made redundant as a result of this initiative. Other Government Departments (OGDs) already use MSP contracts to provide additio...

    Source: Written answer

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