Airlines and Travel Agents: Repayments

Summary

To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.

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Timeline

1. 16 April 2026

   Written question

   To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.

   Source: Commons

2. 24 April 2026

   Answer

   The Department has had discussions with travel agents and airlines on a range of issues. In the UK, Regulation (EC) No 261/2004 (“Regulation 261”) sets out the rights of passengers in the event of flight cancellations. Where UK law applies, if a flight is...

   Source: Written answer

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• · Department for Transport · Answering body

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