United Kingdom · Question · Written question
UIN 128932
Driver and Vehicle Licensing Agency: Internet
Introduced
21 April 2026
Last action
27 April 2026 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
27 April 2026
Summary
To ask the Secretary of State for Transport, what assessment her Department has made of the effectiveness of the DVLA webchat.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
21 April 2026
Written question
To ask the Secretary of State for Transport, what assessment her Department has made of the effectiveness of the DVLA webchat.
Source: Commons
27 April 2026
Answer
In 2025-2026, the Driver and Vehicle Licensing Agency (DVLA)’s contact centre answered 8,929,400 customer contacts, of which 964,576 were answered via webchat. The webchat service provides customers with an online option to support them when they are usin...
Source: Written answer
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Sponsors
- · Department for Transport · Answering body
Related records
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2026-04-21/128932
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1901881
- uk · wq-1901881 · source updated 27 April 2026