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United Kingdom · Question · Written question

UIN 130247

Revenue and Customs: Recruitment

answeredUnited Kingdom· UK Parliament· EN

Introduced

15 December 2020

Last action

11 January 2021 · Answer

Status

Answered

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Discovery layer

Source updated

11 January 2021

Summary

To ask the Chancellor of the Exchequer, how many of the approximately 7,000 additional staff that HMRC aimed to recruit by 1 January 2021 to manage post-transition period processes (a) have been recruited, (b) will be based in call centres and (c) will be

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Timeline

  1. 15 December 2020

    Written question

    To ask the Chancellor of the Exchequer, how many of the approximately 7,000 additional staff that HMRC aimed to recruit by 1 January 2021 to manage post-transition period processes (a) have been recruited, (b) will be based in call centres and (c) will be

    Source: Commons

  2. 11 January 2021

    Answer

    HMRC had c.7,000 permanent (directly employed) staff by 1 January to deliver post-transition requirements. HMRC forecast that about 200 telephony advisers would be required to meet customer demand. However, HMRC developed deployment plans to make 300 staf...

    Source: Written answer

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