United Kingdom · Question · Written question
UIN 131462
Revenue and Customs: Internet and Telephone Services
Introduced
17 December 2020
Last action
15 January 2021 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
15 January 2021
Summary
To ask the Chancellor of the Exchequer, what HMRC's full-time equivalent staffing levels were for (a) telephone and (b) webchat services providing businesses and individuals with advice on customs arrangements in each of the last 48 months.
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Timeline
17 December 2020
Written question
To ask the Chancellor of the Exchequer, what HMRC's full-time equivalent staffing levels were for (a) telephone and (b) webchat services providing businesses and individuals with advice on customs arrangements in each of the last 48 months.
Source: Commons
15 January 2021
Answer
Prior to 9 November 2020 customs & international trade telephone enquiries were handled through a combined Excise, Customs & international Trade (EXCIT) helpline. Demand for this line was significantly lower as the majority of the customer base, business ...
Source: Written answer
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Sponsors
- · Treasury · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2020-12-17/131462
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1272209
- uk · wq-1272209 · source updated 15 January 2021