United Kingdom · Question · Written question
UIN 13662
Asylum: Telephone Services
Introduced
26 June 2026
Last action
6 July 2026 · Answer
Status
Answered
Sponsors
—
Subjects
Asylum
Source updated
6 July 2026
Summary
To ask the Secretary of State for the Home Department, what information her Department holds on the average call answering times for asylum helplines; and what performance requirements are set for call handling times with contractors.
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Timeline
26 June 2026
Written question
To ask the Secretary of State for the Home Department, what information her Department holds on the average call answering times for asylum helplines; and what performance requirements are set for call handling times with contractors.
Source: Commons
6 July 2026
Answer
Migrant Help holds the Advice, Issue Reporting and Eligibility contract. Details of the contract, including KPIs, can be found on the Contracts Finder at: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder.The Refugee Council is contracted ...
Source: Written answer
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Sponsors
- · Home Office · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2026-06-26/13662
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1920966
- uk · wq-1920966 · source updated 6 July 2026