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United Kingdom · Question · Written question

UIN 1380

Child Maintenance Service: Complaints

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

12 May 2022

Last action

20 May 2022 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

20 May 2022

Summary

To ask the Secretary of State for Work and Pensions, how many complaints her Department has received in each year since 2010 regarding (a) customer service and (b) incorrect decisions from the Child Maintenance Service; and what the average response times

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Timeline

  1. 12 May 2022

    Written question

    To ask the Secretary of State for Work and Pensions, how many complaints her Department has received in each year since 2010 regarding (a) customer service and (b) incorrect decisions from the Child Maintenance Service; and what the average response times

    Source: Commons

  2. 20 May 2022

    Answer

    Complaints about customer service delivery are routinely published on a quarterly basis which can be viewed here: DWP complaints data - GOV.UK (www.gov.uk The Department logs a complaint under benefit type along with specific categories that focus on iden...

    Source: Written answer

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