United Kingdom · Question · Written question
UIN 14098
Universal Credit: Telephone Services
Original
Introduced
16 February 2024
Last action
23 February 2024 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
23 February 2024
Summary
To ask the Secretary of State for Work and Pensions, how many calls to the universal credit helpline were abandoned in each of the last two years.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
16 February 2024
Written question
To ask the Secretary of State for Work and Pensions, how many calls to the universal credit helpline were abandoned in each of the last two years.
Source: Commons
23 February 2024
Answer
The table below shows the number of Calls Abandoned (Calls abandoned is the term we use for calls placed in a queue but terminated before being answered) on Universal Credit telephone lines, by month, for the last two years. Month - YearCalls AbandonedJan...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2024-02-16/14098
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1689161
- uk · wq-1689161 · source updated 23 February 2024